After contacting the company for quote on a complete system replacement, Phil the owner, came to my house and gave me a list of options for replacement. (I had already determined to replace both systems). This was the fourth company I had contacted regarding this replacement. Phil arrived on time and after a thorough inspection gave me several options to choose from. I appreciated the fact that there was no hard selling in his advice.
A week later I called back with a few more questions and decided to go with a mid range option. We set a time for the following week for installment. The installation crew arrived on time and took tremendous care to protect all of the flooring and furnishings in our home. The crew covered all the floors, stairs, and hallways with tarps. Phil stopped by twice to check on the progress.
When the job was complete, Phil and the lead installer went through all of the work they did and answered all of the questions I had. Also, since the installation was done in November and the outside temperature was in the fifties, they were not able to safely charge and run the system to check for any problems. Phil stated that when it warms up they would come back and give the system a final check. I half expected that I would need to call them back myself and make sure they came, but, the following week as soon as it warmed up, they called me and asked if it would be convenient to come out and take care of it. I thought this was very professional. Overall, I would highly recommended this company.