They finally solved a leak in the system that’s been bugging us for the last year. Turns out a baseboard nail was lodged in one of the pipes from the original construction of the home. Fixed!! I can’t say enough good things about Phil and his team at The Woodlands Heating & Air Conditioning. We’ve been using them for years now and they always show up on time. We bought our last house a year ago and had them put in an entirely new system, inside and out. Phil actually talked us out of buying a more expensive system as we didn’t need it. Imagine that, a company who wants to get you the CORRECT system for your needs, not just make as much money as possible off of you. At no additional cost to us, they also rerouted several ducts in the attic to make the system more efficient. Their service and attention to detail is unmatched. Thanks guys!
I called this am @ 7 to get my cooling back on. After a short time, the technician determined my Nest thermostat was not working. While he serviced and cleaned my two units, I called Nest to check on warranty who said they would send me a replacement thermostat in two days. The tech hooked up a basic thermostat and asked that I call back when the Nest unit arrives and they would install it for me. There were no pushy sales going on, didn’t try to get me to buy a thermostat from them, and offered to help me out. THey did suggest the addition of a safety feature to prevent an overflow of my drain pan, which I’m strongly considering (only $170). I have had a drain pipe clog and the repair was well more than this!
This company really knows customer service. I am now inclined to give them all my recommendations. Tech was friendly and professional and their response time was unbelievable!
Urgent call to help us with our AC … They showed up within the hour…very professional.
The company was very responsive and was available during my preferred time. They came on time and seemed very knowledgeable – he even hid some wires that had been sticking up from the unit. When I asked him about the longevity of my unit he answered me honestly that it really depends on how much it’s run and how it’s been maintained.
Very professional and answered all my questions. He made some good recommendations regarding the upkeep of our AC system. I would definitely use this company again.
Prompt, efficient & professional. Was very honest about the condition of our unit.