He did a pre-summer check of the a/c system and found a leak. He verified that the affected part is under warranty but labor isn’t covered; hence, my cost. It went great. Miguel was top-notch on everything and even helped me get some boxes down from the attic that I didn’t realize were up there.
The Woodlands Heating & Air Conditioning wins 2014 Best of The Woodlands and Angie’s Super Service Award
The Woodlands, TX, March 9, 2014 – We Earn the Highest Award from Angie’s List four years in a row and from the The Best of The Woodlands five years in a row! Both awards reflect our consistently high level of customer service among residential HVAC Contractors.
“Our company strives to offer the best customer experience and top of the line HVAC technology. Our clients’ testimonials speak volumes about how much we care about our clients,” explains Phil, operations manager. “We’ve also expanded our community service with our Dog Days of Summer fundraisers and raising over $10,000 for local non-profit animal shelters.”
We are an Independent Trane dealer and have been recognized for having the highest standing in every aspect of our business.
Trane Comfort SpecialistTM means the independent Trane dealer is committed to being the best in installation, service, customer satisfaction and employee training. Not every dealer qualifies as a Trane Comfort Specialist, but rather only those that meet Trane’s stringent standards and who demonstrate a commitment to customer satisfaction and continuing education. These dealers are committed to training to keep up to date with Trane’s latest technology, ensuring that you receive a system that is designed to achieve maximum efficiency, reliability and comfort, as well as a system that delivers the efficiency its ratings promise and that you expect.
Our Trane Comfort Specialists have NATE certified technicians. Organizations that are part of the NATE coalition include the U.S. Environmental Protection Agency and American Society of Heating, Refrigeration and Air-Conditioning Engineers.
We Earn the Highest Award from Angie’s List three years in a row!
The Woodlands Heating and Air Conditioning Earns Esteemed 2013 Angie’s List Super Service Award.
Award reflects businesses’ consistently high level of customer service in the field of Heating & Air Conditioning Contractors.
The Woodlands Heating and Air Conditioning has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.
“Wow! That’s all we can say in regards to the level of recognition that our customers have given us on Angie’s List. Every month we have at least a few ratings on Angie’s List and we’re always pleasantly amazed at how much our customers value our service,” said operating manager, Phil Musial. “We take great pride in doing good work and leaving our customers completely satisfied.”
“Only about 5 percent of the companies The Woodlands Heating and Air Conditioning competes with in The Woodlands/Houston market are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.
Let’s Help a Neighbor!
During this holiday season, let’s not forget our neighbors in need. Each year, families go hungry in The Woodlands. Interfaith of The Woodlands Food Pantry is available to individuals and families who need assistance. You can help by giving a donation. In any small amount you give, you’ll help a neighbor in The Woodlands.
Woodlands Heating and A/C really impressed me with their integrity and customer service.
I first gave the company a call in mid November to troubleshoot my tenant’s malfunctioning furnace and get a bid to get it fixed. They sent someone out right away, and after assessing the problem, the technician determined it was a faulty gas valve, and went ahead and replaced it. He didn’t get approval from me first (he tried calling me, but wasn’t able to get a hold of me, and didn’t want my tenants to go another night in the cold). It was a reasonable judgement call by the technician. However, when I found out he had replaced it without my approval, I was upset; I had another company coming by later that day to give me a second quote before I would approve their bid. When I explained this to Phil, the owner, he immediately apologized and told me he wasn’t going to charge me anything for the gas valve. I was very impressed by the understanding and customer service.
Due to this good experience, I gave Woodlands Heating and A/C another call a couple weeks later when a second tenant was having trouble with their furnace. They sent a technician out right away to assess the problem, and found that she didn’t know how to use the thermostat properly. The tech showed her how to use it and only charged me a trip charge. Another company might have taken advantage of the situation and found something else to gouge me on, but they were fair and honest, which to someone like me, who manages my properties from out of state, is priceless.
I definitely recommend them if you’re looking for someone to work on your heating and a/c.