The Woodlands Heating and Air Conditioning Company set the standard in customer service. Phil and his crew came out to replace my upstairs condenser and evaporator coils for my 3100 s/f home here in The Woodlands two weeks ago and they did such a phenomenal job that I am taking sometimes out to write them a review that I don’t normally do.

The 2 ton YORK finally broke down and they upgraded the 2 ton to a 2.5 ton unit with no additional charge. They also cleaned my 3.5 ton YORK, changed the capacitor, and flush the drain line without asking for extra. I will be calling them when I am ready to change out the 3.5 ton YORK in the near future and I highly recommend The Woodlands Heating and Air Conditioning Company to anyone who is considering getting a new A/C unit or A/C repair service. Another happy and satisfied customer!

This has been my 3rd service call from Woodlands HVAC. Every service has been exceptional. I have a mechanical engineering degree, so I have a critical eye for detail in this kind of work.

I own an 18 y.o. 2 story house with 2 A/C units – one for each level. A different company who shall remain nameless replaced the entire unit serving the upstairs 7 years ago. There were numerous issues with that replacement (leaky seals, mis-routed ducts) and that prompted me to seek out Woodlands A/C when the other unit (serving downstairs level) failed Spring 2011. They replaced both the compressor unit and the evaporator in a timely manner, and there were no issues at all.

In early Summer of that same year, the 5 y.o. evaporator coil from the aforementioned botched installation (upstairs unit) sprang a pinhole leak. These units should last 10+ years under normal service. I had Woodlands A/C back out and they replaced the evaporator, and performed some duct work at my request. Again, there were no issues and cost was very reasonable.

This June, the 2 y.o. evaporator serving the upstairs sprang a huge leak. After removal, a large hole was obvious in one of the units interior welds – clearly a manufacturer’s defect. Woodlands A/C replaced the unit completely free of charge – no parts or labor. According to the invoice, the job ordinarily would have cost $1280.

I can’t praise this company enough. Phil and his employees are well trained professionals and very courteous. As my experience indicates, they will take good care of you.

Professional and trustworthy company. And like Jeff had indicated, it all starts with excellent communication. Brian, who is the field technician is extremely knowlegeable and detail oriented. He guided us through this whole process and we could not be happier with the outcome. Once he identified the issue and or issues, he was able to provide the solution as well as a quick turnaround. The installaiton crew was just as great, they are all employed by the company and are extremely detail oriented and efficient.

When in doubt, give them a call and you will get the same experience that we had. The cost to replace the unit becomes secondary to the experience and knowing how the product will be supported for the coming years.

Extremely satisfied, and to Phil, Jeff and Brian, thanks again.