This has been my 3rd service call from Woodlands HVAC. Every service has been exceptional. I have a mechanical engineering degree, so I have a critical eye for detail in this kind of work.

I own an 18 y.o. 2 story house with 2 A/C units – one for each level. A different company who shall remain nameless replaced the entire unit serving the upstairs 7 years ago. There were numerous issues with that replacement (leaky seals, mis-routed ducts) and that prompted me to seek out Woodlands A/C when the other unit (serving downstairs level) failed Spring 2011. They replaced both the compressor unit and the evaporator in a timely manner, and there were no issues at all.

In early Summer of that same year, the 5 y.o. evaporator coil from the aforementioned botched installation (upstairs unit) sprang a pinhole leak. These units should last 10+ years under normal service. I had Woodlands A/C back out and they replaced the evaporator, and performed some duct work at my request. Again, there were no issues and cost was very reasonable.

This June, the 2 y.o. evaporator serving the upstairs sprang a huge leak. After removal, a large hole was obvious in one of the units interior welds – clearly a manufacturer’s defect. Woodlands A/C replaced the unit completely free of charge – no parts or labor. According to the invoice, the job ordinarily would have cost $1280.

I can’t praise this company enough. Phil and his employees are well trained professionals and very courteous. As my experience indicates, they will take good care of you.

Professional and trustworthy company. And like Jeff had indicated, it all starts with excellent communication. Brian, who is the field technician is extremely knowlegeable and detail oriented. He guided us through this whole process and we could not be happier with the outcome. Once he identified the issue and or issues, he was able to provide the solution as well as a quick turnaround. The installaiton crew was just as great, they are all employed by the company and are extremely detail oriented and efficient.

When in doubt, give them a call and you will get the same experience that we had. The cost to replace the unit becomes secondary to the experience and knowing how the product will be supported for the coming years.

Extremely satisfied, and to Phil, Jeff and Brian, thanks again.

We were able to get someone out the same day – the day before a houseful of people were expected to show up for my son’s graduation. The technician arrived on time, was able to quickly diagnose the problem, replace the faulty part, inspect the overflow drain in the attic and repair that, too. Although he was at the house for a relatively short period of time, he efficiently and effectively resolved our issues and saved me from having to scramble for a new location for our after graduation get together the next day!