I contacted The Woodlands Heating & Air Conditioning to do some repair on my air-conditioner. They technician that came to my house was very nice, on time, efficient and he knew what he was doing. Overall they provided an excellent service.
We were able to get someone out the same day – the day before a houseful of people were expected to show up for my son’s graduation. The technician arrived on time, was able to quickly diagnose the problem, replace the faulty part, inspect the overflow drain in the attic and repair that, too. Although he was at the house for a relatively short period of time, he efficiently and effectively resolved our issues and saved me from having to scramble for a new location for our after graduation get together the next day!
Brian was available a little earlier than the time frame specified, and called to see if it was ok for him to come a little early. We appreciated that.
He got our tuneup done quickly and recommended we replace our worn-out capacitor, which we had him do right away. Our house and A/C unit are about 14 years old, so I asked him about the age of the unit, and he spent some time talking with us about that. He said it is getting old and will probably have to be replaced in the next few years, but is doing fine for now. I appreciated that he took the time to answer our questions about that, and that he didn’t try to persuade us to replace the unit at this time. He was very professional and courteous, and did his job quickly and efficiently.
This company also did our heating tuneup in the fall, and that also was a good experience. They have been courteous and professional and taken the time to answer questions for us and been very helpful. We have been very pleased with their service and will continue to use them.
As with everything we have ever had done to our house, we do extensive research for both quality of product and craftsmanship of people doing the work. We are also willing to pay slightly more for excellent customer service/craftsmanship. After many weeks of researching our desired product and being new to the The Woodlands, we turned to Angie’s List to find someone to do the job. Phil, the owner from the The Woodlands Heating and Cooling Co. was amazing; he was professional, prompt, responsive, and helpful in answering all questions and clarifying concerns. Our project could not have gone any smoother.
Called them, they answered the phone right away, Phil came to our house. There was no pressure to decide and also no pressure to up sell any products. After we decided to go with them, they immediately set a start date for that same week. Job was done in one day, despite the fact that it rained most of the afternoon. The crew was on-time, professional, responsive, courteous, efficient, and they cleaned up after themselves. That same day after job was competed Phil came to give a final inspection and walk through. They also had one technician come out a few days later to check the systems to be certain everything was functioning properly. I would highly recommend them. We had 2 quotes from 2 different companies.
Tech named Brian came out and was very helpful and kind in explaining the problem to me and subsequently to my husband on the telephone after hours and at great length. We choose this company as they were giving us a better price for the AC unit we needed replacing and they seemed more professional and honest. They came out and did the work in a timely fashion and were very conscientious. We would not hesitate to call on them again.
Long story short, thanks to Brian and the woodlands HVAC, I saved $3600!!! I got a ac tune-up from AIRFLOW(will never go back to them again!!!) and they said my coil has bad leakage with a short of 3lbs freon and capacitor is bad as well. They want me to need to replace the coil for $3400 and $200 for the other repair after discount!! I was shocked and then I called woodlands HVAC to see how much they quote. The manager quickly sent Brain to my house since it’s very close.He carefully checked and inspected everything and it’s actually NO PROBLEM AT ALL! Brain also added just a little freon for me for free and recommend me to have a check back in 3-4 months to double check it. Absolutely professional and honest! Already recommended to my friends and 5 stars!