New AC capacitor. Arrived quickly and work was done within about an hour of scheduling the call. Thorough and professional.
As a professional, I expect professionalism from the companies that I hire to perform work on our home. And that is just what I received from The Woodlands Heating and Air Conditioning (TWHAC) in July 2018. I did extensive research and due diligence on the major local HVAC companies for the replacement of my 20-year old AC/heating system, and solicited quotes from three vendors. I ultimately selected The Woodlands Heating and Air Conditioning based on their available equipment (Trane XV18 variable unit installed), no sub-contractors policy, and pricing. Brian Jones (Comfort Specialist) did an outstanding job discussing the pro’s and con’s of TWHAC’s equipment options, accommodating the ductwork modifications that I requested, responding to my questions and other questions prompted by discussions with the other vendors, and coordinating with the installation crew on the day of the install. Omar Negrete (Installation Manager) and his crew had the system replaced by mid-day, the construction zone squared away, and Omar reviewed with me both the outdoor unit and the new equipment in the attic, focusing on future maintenance needs (media filters & biocide/bleach port).
TWHAC was the only vendor that brought up the large Entergy rebate I was due; I learned that the installation company has to jump through a variety of documentation hoops to make that happen, and other vendors are reluctant to perform that service. Warranty confirmation was received by email from the TWHAC office the morning after the installation, and the new system is considerably quieter both outside and inside. All in all, an excellent experience with The Woodlands Heating and Air Conditioning.
Great service reasonable prices. Woodlands HVAC has been our contractor of choice for 5 years
The Woodlands AC promptly fit me in their schedule and Miguel fixed the issue thoroughly. I will be using them again for any of my heating and AC needs. Clean and polite.
I am writing this on behalf of my husband. I had to call this company as my a/c stopped working on Wednesday night. My husband thought it was a problem with the thermostat but by Thursday night the ac was not working again. I called on Friday morning and by 12:30 Jason was at my door. Jason checked everything and within 15 minutes was able to tell me what the problem was . He showed me the part that needed replacing and explained why. After replacing that part, he checked to make sure everything was working efficiently. I am completely happy with Jason’s customer service skills and his professionalism. I would definitely recommend this company with no hesitation.
We have had this company taking care of us for a few years now. Our AC and heating unit is getting on in years now but when the worst happens and the unit quits, Miguel quickly comes out, usually the same day, and fixes us right up. Their prices are very reasonable. I can trust Miguel. That means a lot in this type of service industry today. I know when the time comes I will need the replace the unit but I will know that when that time comes, Miguel will continue to treat us fair, with dignity and above all honesty. Being a senior lady, I have had plenty of experience dealing with dishonest Car mechanics, plumbers and HVAC business. It is so refreshing to find a company who is not going to take advantage of me. God Bless Your business The Woodlands Heating and Air Conditioning.