After many years of “band aid repairs” on a 20 year old unit, it was finally time to replace instead of repair. On the advice of a neighbor, I called The Woodlands Heating and A/C with the intention of getting an estimate and beginning the shopping process for a new system. Miguel arrived promptly and provided an estimate for the replacement of the entire system, along with some suggestions for increasing efficiency. After meeting with Miguel, I immediately felt confident proceeding without even consulting another contractor. Being a very busy, single, working mom, I was unable to be present for the installation and recruited another neighbor to observe the installation. He was impressed! It has been 7 months since the install, and this past weekend Houston’s weather was unseasonably cold. I awoke on Sunday morning to find that the heat would not turn on. I called and left a message, and within an hour received a return call. It was Miguel. He asked several questions, and without finding a resolution, he arrived at my home less than one hour later, tools in hand! Turns out that the roofers that were here earlier in the week had flipped the switch in the attic that turned off the entire heating unit! Miguel not only “flipped the switch”, but, he took the time to check and be sure the entire system was running properly and efficiently. I am very grateful for the wonderful service and exceptional value I have experienced with this company.