This has been my 3rd service call from Woodlands HVAC. Every service has been exceptional. I have a mechanical engineering degree, so I have a critical eye for detail in this kind of work.
I own an 18 y.o. 2 story house with 2 A/C units – one for each level. A different company who shall remain nameless replaced the entire unit serving the upstairs 7 years ago. There were numerous issues with that replacement (leaky seals, mis-routed ducts) and that prompted me to seek out Woodlands A/C when the other unit (serving downstairs level) failed Spring 2011. They replaced both the compressor unit and the evaporator in a timely manner, and there were no issues at all.
In early Summer of that same year, the 5 y.o. evaporator coil from the aforementioned botched installation (upstairs unit) sprang a pinhole leak. These units should last 10+ years under normal service. I had Woodlands A/C back out and they replaced the evaporator, and performed some duct work at my request. Again, there were no issues and cost was very reasonable.
This June, the 2 y.o. evaporator serving the upstairs sprang a huge leak. After removal, a large hole was obvious in one of the units interior welds – clearly a manufacturer’s defect. Woodlands A/C replaced the unit completely free of charge – no parts or labor. According to the invoice, the job ordinarily would have cost $1280.
I can’t praise this company enough. Phil and his employees are well trained professionals and very courteous. As my experience indicates, they will take good care of you.