What can I say about these guys and the owner Phil!? Well, I can say enough to make sure I spread the word that these ARE the guys you want working on your AC and Heating needs. Having either one of these things go out on your home is never fun. Next to the discomfort that is caused, there is usually a large monetary loss that accompanies their demise. Large expenditures on things the normal person doesn’t understand (like me with AC or furnaces) will many times also draw questions about whether you are being charged a fair price.
Phil . . . charges a fair price, explains the situation and makes right any wrong, even when it was NOT their fault. My initial call for my fix was ARS. There are reasons for this, none of which seem good in hindsight, but no worries, never again would I do that. My next call was to Woodlands Heating and AC.
Because it was a late afternoon on Friday, I actually got Phil on the phone and he apologized that all his guys were gone for the weekend, but he still took about 15 minutes to ask about my issue, listen to my sob story and make some really good suggestions. He knew it was going to be quite an undertaking and promised he would jump on it on Monday. He lived up to that promise. He sent guys out there to look at the issue and try to resolve it.
For some background info on the problem, the problem was a supposed gas “leak” detected by our friends at Reliant. What it really was, was a company like Reliant violating proper procedures, overstepping their bounds and attempting to make sure they can get on record every house they possibly can and claim there is a gas leak and then wash their hands of future issues or liability. It is way of “blacklisting” a home.
Phil and his guys, worked with them and us, changing out a brand new piece (installed just 4 days before) that Reliant claimed was leaking, then when that brand new piece to the brand new piece was “leaking”, I had nearly given up, but Phil hadn’t. He said let’s change the whole unit out (cost was never discussed and it was the furthest thing from Phil’s mind, he was determined to “fix” something he knew wasn’t even broken). No, no, that apparently didn’t “solve the problem” in Reliant’s mind either.
So Phil did additional research poking holes in Reliant’s methods and claims, confronted numerous people at Reliant on their procedure and then he proceeding to again, change out the new unit with a new unit and took the time to explain to all parties involved that there was indeed no leak and never was.
In this process, Phil called and researched with the manufacturer(s) of the unit, Reliant and other sources, including other techs with different companies. Phil wasn’t content with just “satisfying” a customer with just replacing parts and pieces, but his concern is doing the right job, the right way, at the right time and THAT produces a truly satisfied customer.
Oh and I think we were charged a service call and for only a single unit replacement, which I know for a fact he charged cost and very little more. But see, to be honest, I barely remember what I ended up paying, because it was all taken care of so well, happiness is in the results. Bear in mind, this whole procedure took over a week and a half from the time Reliant came out, ARS abandoned us and The Woodlands Heating was able to get the job done. They also came out, one more time, to ease any concerns on the home and make sure everything was done properly. All in all, probably 4-5 of their guys came out, including Phil at least once on every call, and it took maybe a total of 6-7 calls. They were there and wanted to be there when Reliant was there and didn’t back down from the needed confrontation (non-violent or even heated of course, but definitely confrontation or let’s call them, “discussions”).
I wouldn’t just call these guys back for anything, I will and have referred them to every single person I possibly can!