“My home is all electric, no gas, so the heat is handled in an “air handler” in the attic which includes the AC system evaporator as well as system controls. The heat went out late the week of 11/12/12. We had an appliance home warranty which should have covered this, or at least a portion of it, but that’s another story. I’m still waiting on their assigned vendor’s estimate.
We had used The Woodlands Heating & AC many years ago at another house and when I saw their “A” listing on Angie’s list I contacted them for a second opinion and estimate to fix our system. Although we are out of their area (House is located on the NE end of Lake Conroe) they said they would help. Their rep, Brian, contacted me within the hour and said he would be here within an hour to look at the problem. He showed up on time, took a look at the system and presented me with options for repair of the existing system, replacement of the air handler, and system replacement. His explanation was clear, he was personable and professional. This was the Wednesday before Thanksgiving. I called him that evening to agree to the system replacement – our best option and he said he would contact me on Friday morning (the day after Thanksgiving) to set up the work for that day.
On Friday, he called at about 8 AM to advise his crew and he would be here shortly to start work. They showed up at about 9 and were done by about 1:30 that afternoon. They used floor covering throughout their work path, damaged nothing and did a quality job. Brian also checked out the upstairs system (we have two zones) and did a few minor things on it in the process. That afternoon I also got a follow-up call from the company to ensure everything was good and done to my satisfaction I will continue to use these folks and recommend them to anyone needing Heat and AC work. Outstanding job”