I am writing this on behalf of my husband. I had to call this company as my a/c stopped working on Wednesday night. My husband thought it was a problem with the thermostat but by Thursday night the ac was not working again. I called on Friday morning and by 12:30 Jason was at my door. Jason checked everything and within 15 minutes was able to tell me what the problem was . He showed me the part that needed replacing and explained why. After replacing that part, he checked to make sure everything was working efficiently. I am completely happy with Jason’s customer service skills and his professionalism. I would definitely recommend this company with no hesitation.