I called this am @ 7 to get my cooling back on. After a short time, the technician determined my Nest thermostat was not working. While he serviced and cleaned my two units, I called Nest to check on warranty who said they would send me a replacement thermostat in two days. The tech hooked up a basic thermostat and asked that I call back when the Nest unit arrives and they would install it for me. There were no pushy sales going on, didn’t try to get me to buy a thermostat from them, and offered to help me out. THey did suggest the addition of a safety feature to prevent an overflow of my drain pan, which I’m strongly considering (only $170). I have had a drain pipe clog and the repair was well more than this!
This company really knows customer service. I am now inclined to give them all my recommendations. Tech was friendly and professional and their response time was unbelievable!
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