Professional and trustworthy company. And like Jeff had indicated, it all starts with excellent communication. Brian, who is the field technician is extremely knowlegeable and detail oriented. He guided us through this whole process and we could not be happier with the outcome. Once he identified the issue and or issues, he was able to provide the solution as well as a quick turnaround. The installaiton crew was just as great, they are all employed by the company and are extremely detail oriented and efficient.
When in doubt, give them a call and you will get the same experience that we had. The cost to replace the unit becomes secondary to the experience and knowing how the product will be supported for the coming years.
Extremely satisfied, and to Phil, Jeff and Brian, thanks again.